The OnePlus 10 Pro is a decent enough phone as far as hardware goes, though OnePlus seems to have settled, going against their motto of "Never settle". Their once-great operating system Oxygen OS is now the same as ColorOS, the operating system of their sister company Oppo. This began with OOS 12, the OS that the 10 Pro shipped with. Their current OS is OOS 13 which is as bad as 12.

The company is nothing like it once was. It was a company that once valued its customers and listened to their input. Under new direction and leadership since Carl Pei left, the company is pretty bad.

It's not uncommon for orders to never ship and for refunds to never be processed. Their customer service representatives treat their customers poorly, too. They once had many loyal customers though most seem to have moved on.

They are a bunch of cheats, they repacked a used phone, also did a very poor job of doing so, phone looks like new but has ton of problems, it was a bad choice to go for this product

1. Very bad battery timing
2. Poor condition signs of wear and tear around the phone like silicone or sealant around the screen is falling apart.
3. Charger in the box is BS
4. Phone heats up a lot
5. When i receive the phone it was on 1% battery
6. It had lot of Fingerprints on it

They product quality was very bad.. I spended 1200 aed dor this phone... But they sended used and dead quality phone... Complaints are mentioning below...
1- DISPLAY HAVE A BIGG BLACK DOT
2- CHARGER IS USED AND DIRTY
3- POUCH IS LIKE A YELLOW COLOUR THATS ALSO USED..
4- AND SOMANY SCARTHCES ON THE BODY...

This is a great phone, snappy and picture quality the best I've ever had actually. It said it was an open box in the ad and the price was greatly reduced. That ad was incorrect, sorry. The box had never been open, everything was new, never touched outside the factory. I was very happy and impressed. Even came with a gel screen protector already attached. There are two disappointments with this phone. One as I cannot add any more storage and the location cannot be completely turned off.